rules of the commissary

Why Are We Fine with DeCA Employees Shopping at the Commissaries, But Not Purple Heart Recipients?

06/18/2018 By Kimber Green

Commissary employees have just been given the approval to shop at base commissaries. Do you agree with this new policy?

Why Are We Fine with DeCA Employees Shopping at the Commissaries, But Not Purple Heart Recipients?

A commissary cashier checks groceries at Tinker Air Force Base, Oklahoma. Photo credit: U.S. Air Force/Margo Wright

There are roughly 14,000 people employed by DeCA and half already have shopping privileges for reasons such as being a military spouse, family member or a retired service member. That means there is still a potential additional 7,000 people that will now be able to shop at the commissary.

For years, there has been a debate over who should have commissary shopping rights. Do you think commissary employees have earned this benefit?

To be clear on the guidelines, commissary employees will be allowed to shop at the commissary starting at the end of the month, but their families will not.

There is no retirement benefit of continual shopping rights for commissary employees.

Once they no longer work for DeCA, they lose their shopping rights.

Commissary employees will not be able to buy tobacco or any controlled substances. Once wine and beer become available at commissaries later this summer, that will also be excluded.

Robert Bianchi, interim DeCA director and chief executive, said

Ultimately, the department believes that extending these limited benefits will further improve commissaries by giving employees a greater sense of ownership and understanding of the goods and services delivered to the millions of authorized patrons in commissaries worldwide.

I can see the reasoning behind that, but it doesn’t mean I agree with it. From an employee’s standpoint, working for a company and not being able to purchase the products you’re surrounded by would be frustrating.

Could you imagine being a cashier ringing up groceries all day and when your shift ends, you have to drive to a grocery store to buy what you need?

I’m not so much against commissary employees being able to shop where they work as much as I’m frustrated that they are the group that was chosen to receive this right. There has been a push to get the commissary shopping privilege extended to former military service members that some feel deserve the right to shop and have earned the right to do so, but do not qualify for one reason or another. Why are we denying these patriots a benefit but are OK with letting an average citizen have it?

A bill introduced in April known as the Purple Heart and Disabled Veterans Equal Access Act of 2018 would expand the right to shop at the commissary to Purple Heart recipients, all veterans with a service-connected disability, Medal of Honor recipients, former prisoners of war, as well as veteran caregivers.

This isn’t the first time this proposal has been made. It was shot down before for reasons such as this is an “earned benefit” and where would they draw the line at defining that term.

Also, commissaries are funded with government subsidies. A large portion of that funding goes to pay commissary employees. If the pool of shoppers was opened up to include disabled veterans, then the need for a larger workforce and more infrastructure would cost the government much more money.

These are sound reasons, however, why did those get set aside when the topic came up of commissary employees getting the right.

How have commissary employees “earn” this benefit?

One thing I’d like to point out is that baggers are not commissary employees. They will not be able to shop at the commissary unless they have the right to do so for another reason.

Do you think a shelf stocker or custodian has earned the right more than baggers? Either way, since baggers are not commissary employees they won’t be spending their tip money on toilet paper sold at cost plus 5% at the commissary.

I hope that lawmakers take a serious look at the Purple Heart and Disabled Veterans Equal Access Act of 2018. If they can open shopping up to commissary employees, they should be able to find a way to make it work for former service members that have given so much and gotten so little.

Now it’s your turn: What do you think? How have commissary employees earned the benefit of shopping at the commissary?

A Guide for Returning Items to the Commissary

12/21/2015 By Rachel Tringali Marston

My husband and I had a major commissary run a couple weeks back where we stocked up on personal care items. Shampoo, conditioner, lotion and shaving items were among the big purchases. Because it was a slew of our most commonly purchased items, I didn’t think twice about holding onto the receipt.

I started using the shaving cream that I bought during that recent commissary raid and a couple days into it, the canister stopped dispensing the shaving cream. It was so unusual because I could feel the bottle was full, but somehow it wouldn’t pump out appropriately.

I thought I was out of luck because I tossed the receipt, then I remembered an amazing perk for commissary patrons. You don’t need a receipt for returning items.

That’s when I brought the bottle back to the commissary and explained my situation. Together with the customer service representative, I showed her how the bottle wouldn’t work and in the next second, we did an even trade and good news, the new bottle worked!

The commissary’s return policy is one of the best out there and I think it’s one that is underutilized too. Your local commissary is really there to be helpful. In addition, they are always working on enhancing the customer experience with programs like Click2Go and biannual case lot sales.

After my positive experience with returning an item at the commissary, I thought it would be a good idea to highlight the commissary’s return policy, so you’re not left questioning if you could return something or not.

Here’s your guide to returning items to the commissary:

You can return items without a receipt.

I already mentioned this amazing detail above. It’s so wonderful that I had to reiterate it here. I was thankful to be able to trade my defective shaving cream for another one. It was an even trade, so the transaction was simple and fast.

You’re able to get a full refund of the current cost of the item without your receipt via DeCA gift cards in increments of $25 or $50. If your total return costs less than $25, you’ll receive that in cash. Another way to get the credit from the return is just to apply it directly to a purchase, especially if the credit uses the whole refund amount.

The only goods that have a limitation are tobacco products and baby formula. Those items can be exchanged for another tobacco product or baby formula.

You can return items after trying it.

As I was waiting for the customer service representative, the woman in front of me was returning a cleaning item that she wasn’t happy with. She had her receipt, so she was able to get a full refund right then and there, even after using the product.

Be sure to pocket this refund policy because it’s typically one you don’t think about. I would think that after opening and using a product, that’s it. Luckily, that’s not the case.

Don’t feel like you have to keep something that didn’t work for your family.

You can return items to any commissary.

This is wonderful because the military moves us around so much that there might be a circumstance to return an item at a completely new location. I live in the Washington, D.C., area, so I have opportunity to visit more than one commissary depending on where I am (or my husband is) for the day. The same goes with how you receive credit back when you’re returning to another commissary too, especially if you don’t have your receipt.

What questions do you have about your commissary?

Commissary Congestion: 5 Faux Pas That Disrupt Grocery Shopping Harmony

12/10/2014 By Rachel Tringali Marston

My husband and I do our grocery shopping at the commissary. We’re close enough to the post and we see a lot of benefits to shopping there, especially as newlyweds.

Now at the height of the holiday season, the commissary has been getting noticeably chaotic. With all the craziness, it’s easier for people to get short tempered and frustrated. But, let’s not forget what the holiday season means to us. It’s a time to be giving and kind.

As we shop in the commissary there are a handful of unwritten rules that keeps our shopping experience in line.

Instead of dismissing the shoppers that are committing commissary faux pas, refer to the spirit of the holidays and shop in harmony. There are ways to make sure your commissary experience doesn’t turn into a battle.

Faux Pas #1: Wearing Pajamas, Spandex. There is a dress code for shopping on base or post. My husband shared it with me early on when I suggested that we swing by the commissary right after a workout. It’s frowned upon to show up wearing work-out gear as well as pajamas or other risque clothing. Because there are rules, doesn’t mean everyone will abide by them. I always find someone wearing sweatpants or pajamas at the commissary. Well, I have no right to snicker at them or turn my nose. I have no idea how their day went. We’re all in the commissary on a mission. No need to get judgemental. We’ve all had rough days.

Faux Pas #2: Weaving Around the Aisle. When you decide to shop at the commissary, it’s a given that it will take time. My husband and I plan our trips, so we can make the best use of our time and I always walk in with a list. There is always somebody rushing back and forth between the aisles. As a result, that person is making it a bit harder for others to navigate. I practice the rule of the road and leave my cart and drive to the very right. If I need something to the left, I leave it there and just move myself to grab the item.

When we all stay right, it gives the speedracers some room and we all benefit.

Faux Pas #3: Hovering over the Ground Beef. Meat at the commissary is cheaper than other groceries stores and there is always a good amount of people in the meat section. After my father separated from the military, my parents would still make the trip to drive on-base to stock up on meat (weird, I know). The worst is when people would just stand at the same spot for what seems like forever. Instead of getting heated, take a deep breath and kindly ask to reach over or if they seem like they need help, open your mouth and see if there is anything you can do. A little goes a long way, so pay it forward.

Faux Pas #4: Ordering Countless Pounds of Deli Meat. There is always someone in line at the deli counter. My husband dreads going, but he loves his turkey and ham sandwiches for lunch. It’s really a struggle to get him to wait because he gets so impatient when there someone ordering 10 different kinds of deli product and having them slice pounds and pounds of it. Well, you gotta do what you gotta do. If he wants his sandwiches, he’ll have to wait. So, we tag team to make sure we get the most out of our visit. I continue checking off the items on our list, while he’s there. Also, our commissary pre-slices certain meats and cheeses for smaller families, so we’ll opt to do that sometimes.

Faux Pas #5: Shopping with Your Troupe of Kiddos. My husband and I don’t have children yet so, I can’t really relate with the moms and dads that have to bring their kids to the commissary. From my experience, I’ve had to dodge running toddlers and weary parents as they try to do their grocery shopping with kids. I take things with a grain of salt and understanding. I can’t imagine how difficult it may be to arrange childcare and then have to be responsible for groceries for your family. I’m sure the parents of the world get it and us disgruntled newlyweds have to exercise our patience.