It’s one of the best parts about being stationed on Okinawa. The Okuma Recreation Facility is a family recreation paradise operated by the military on the north side of the island. This hidden gem has bike paths, glass-bottom boat tours, golf and kayaking. With cabins located on the beach, I knew that I wanted to stay at Okuma at least once during the 3 years we were stationed on Okinawa.
But booking a cabin at Okuma wasn’t as easy as I thought it would be.
First I had to track down the reservation phone number. Next I had to find out how far in advance a guest can make a reservation. Then I needed to make a reservation for the type of room my service member was eligible to stay at.
I had 3 false starts before finally succeeding at making a lodging reservation for us.
These obstacles are not uncommon when it comes to booking a room at military lodging. A friend of mine was complaining just last week saying “Why is it so hard to book a room at military lodging?” She wanted to stay in Pensacola, Fl., during a cross-country PCS road trip.
We know that there are some awesome military lodging locations. But making a reservation can be such a pain in the butt. What’s the best way to do it?
Here are 4 tips for booking a room at military lodging.
Find out how far in advance you can make a reservation and memorize their cancellation policy. OK, you don’t have to memorize their cancellation policy. But you want to be familiar with it and clearly understand it.
Some military lodging facilities will allow guests to book a year in advance. So if you want to celebrate New Year’s Eve in Tokyo on Dec. 31, 2017, you needed to book your room at the New Sanno Hotel on Dec. 31, 2016.
Other military-owned facilities allow guests to make reservations 180 days in advance. There isn’t 1 cancellation policy for all DoD lodging. It varies by location, so make sure you understand it when planning your vacation.
In general, reservations can be made months in advance. I recommend making your reservation as far in advance as possible.
Wait, back to the cancellation policy. Here’s why that is important.
Book ahead as long as you understand the cancellation policy because it may not be the same as a civilian hotel’s cancellation policy.
For example, when we booked our Disney vacation and planned to stay at Shades of Green, we were told that room cancellations, without a fee, must be done 30 days in advance. I put that information in my iPhone calendar and then at 31 days until our family vacation, I double-checked with my husband that our vacation was still a go.
This means, yes, his leave was approved. Yes, he would back from his deployment in time to drive to Orlando with us. No, we didn’t want to stay at a different resort.
Use the phone number. In my experience, the best way to make a reservation with military lodging is over the phone. Hands down. It’s the way to go. That way, you can find out if you’re eligible to stay at this military lodge (more on that later), what their cancellation policy is, what type of room you’re getting, what amenities that room has (coffee maker, mini fridge) and what you are paying for this room. Typically, room rates are based on pay grade.
Plus when you are on the phone and the dates you want a room aren’t available, you can find out if you can be put on a waiting list. Some military lodging has waiting lists for guests.
Understand who is eligible to stay where. Not all military lodging is open to everyone. When you are researching a particular location, make sure you understand if you are eligible to stay there or not.
Some facilities are available to active duty and retired service members, National Guard members and Reservists, and DoD and nonappropriated funding government employees and their immediate family members. Some facilities like the Marines’ Memorial Club and Hotel in San Francisco and Hale Koa in Hawaii are open to all veterans, regardless of length of service.
I should also mention that service members traveling on orders always have first priority for military lodging. I’ve never lost a room due to service members who needed it, but I could have. I recommend booking a back-up hotel, a civilian one with a no-fee 24-hour cancellation policy.
Look to other military families for information about military lodging. As you can see, it isn’t impossible to book at room at an inexpensive military resort. But it can be frustrating if you don’t understand the reservation policies.
When you’re looking for information, ask questions on your local military spouse Facebook groups. Once you figure out the secrets of booking a room, share your knowledge with other military families. It’s the best kind of paying it forward, in my opinion.
“This sounds like a good idea,” wrote Edward J. Hermann. “Under certain circumstances I could certainly see using such a facility like a sick call operation.”
Currently, many service members, veterans, retirees and their families are experiencing long wait times to be seen at a military treatment facility. Sometimes they are visiting the local ER for more serious concerns or when they need a same-day diagnosis and treatment plan. This ties up ER personnel.
“It could cut down the use of the ER, especially on weekends, for those runny noses, colds, sinus, aches, etc., that many times plague the waiting rooms,” Bauman further commented. “The ER personnel could concentrate on true emergencies.”
Others commented on the expanded training capabilities and broadening of experiences for medical personnel.
“As a former Army medical member the idea of a clinic in the commissary sounds great,” Joseph Moorhouse wrote. “The medical personal would receive experience in a broad area of patients and an outpatient clinic in the store would be very convenient.”
Readers Question Food Safety
While many on the positive side cited increased convenience and access to timely medical care, others questioned the wisdom of having these clinics where we buy our food.
“Honestly, I don’t think that would be an appropriate place to see sick people. Why in heaven’s name would one allow germs around the foods that we have to eat?” wrote Dee. “I can’t see anything good coming of that idea.”
Many others echoed her thoughts. Some voiced support for the clinics as a place for vaccines.
“As a place to get a shot, I would have no problem with that,” commented Ken Myrick. “I really do not want to have to be around people who have infectious diseases around my food sources.”
Duane Schneider would completely avoid the commissary if walk-in medical care was added there.
“I would not go to the commissary for medical,” he wrote. “In fact, I would quit going to the commissary because it is crowded enough now without the traffic (of) sick people.”
Alternative Suggestions and More Questions
Some readers offered solutions to the concern about food safety. Several readers suggested opening a storefront in the commissary or exchange complex.
“I do think that the exchange venue would be a better alternative,” wrote Janet J. Bamford. “If the idea really ‘took off,’ it would be another step in the right direction. They are found within the military communities, and usually have longer operating hours. Furthermore, it could be an easier program to implement, if you began with a few shoppettes around the country. It’s unlikely that the corpsmen would be deluged with patients, especially if more than one shoppette in the community is staffed.”
Readers also raised concerns about who would be allowed to access these clinics.
“That sounds like a nice idea,” commented Catherine B. “Would they also treat veterans with commissary and exchange privileges?”
This pilot program is still in the planning stages and the Jacksonville, Fl., test clinic has not yet been opened.
It’s not too late to express your opinion on the Navy’s medical clinic pilot program! Share your thoughts in the comment section.